When support vanishes and systems break down, what’s left? Trust—or the lack of it. Here's a true story that reshaped how we think about client care, automation, and what it really means to scale a coaching practice.

You’ve reached the point where your coaching business is thriving—but your calendar is packed, and there’s no more time to squeeze in new clients. That’s when scaling through online courses becomes a game-changer. Now, maybe you’ve heard about digital credentials—those shiny badges and certificates your competitors are adding to their programs. But is it worth your investment?

Discover how a well-structured onboarding process can enhance new hire productivity, boost retention, and reduce turnover in the trades. Learn why combining foundational training with hands-on shadowing helps new employees succeed faster and contributes to a more engaged, skilled workforce. Read our top strategies for creating an effective, scalable onboarding program tailored to the needs of trade professionals.

The year 2021 will forever be etched in my memory. I was working as the only instructional designer for a huge department at a major university, and as the university was dealing with the pandemic, the demand for online training, tutorials, and courses had never been higher.